Bottom Line – Phenomenological Analysis of participant responses to the People e-Delhi Study

Will ERM systems improve the ‘records’ bottom line in organisations? Will they improve records quality, access to and use of records, and exploitation of the ‘value’ contained in records? (focus on the people aspects)Records quality isn’t the content per se, it’s more what is stored (kept) and for how long - so the unimportant and ephemeral are kept just for as long as they are required then deleted. This leaves the RM effort to be concentrated on the important and the long term value records. Access is about ease with which this can be done by users, how quickly it can be done, and that the required record is found when required (precision/recall/specificity etc.). Without this, use just can’t happen. If you’re keeping the records you should be keeping, and can easily find them when you need them, then the huge ‘knowledge’ resource bound up in these records can be further exploited beyond their initial purpose and used to the benefit of the organisation.
Read or download the full analysis from our website by clicking on the title link.


Phenomenological Analysis is applied to participant responses; this method provides subjective insights into a topic (phenomenon) through the researcher’s exploring it in depth using their experience and imagination. http://webspace.ship.edu/cgboer/qualmethone.html